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Industries

Banking, Financial Services & Insurance: security, AI agents, websites and portals

Banks, NBFCs, insurers, brokers, wealth and asset managers, and credit unions. One page that shows what you run, and what NPLUS Global provides to secure it, automate it and grow it.

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At a glance

A bank, NBFC, insurer or financial services firm: what you run, and what NPLUS provides.

Two examples from each of our three service areas. Each area has its own full diagram on its page.

Matching numbers show each pair. Select a service to see what it includes. Full detail is in the table below.

Banking & Insurance: A bank, NBFC, insurer or financial services firm

  1. Core banking and policy systems: what nplus provides with Identity & Access Management
  2. Customer service questions: what nplus provides with Protected by AI Security AssessmentCustomer Support Agent
  3. Product website and calculators: what nplus provides with Protected by Identity & Access ManagementWebsite with Automation
  4. Internet and mobile banking: what nplus provides with Application Security
  5. KYC and onboarding documents: what nplus provides with Protected by Identity & Access ManagementDocument Processing
  6. Leads from branches and partners: what nplus provides with Protected by Identity & Access ManagementCRM Implementation

Secure, automate, grow

Three service areas that work on the same systems.

  1. Start

    Your business

    • A bank, NBFC, insurer or financial services firm
    • Your systems and teams

  2. Next

    Cybersecurity

    • Identity & Access Management
    • Application Security

  3. Next

    AI & Automation

    • Customer Support Agent
    • Document Processing

  4. Next

    MarTech

    • Website with Automation
    • CRM Implementation

  5. Result

    What you get

    • A risk register mapped to the regulations that apply to you
    • Faster answers to routine customer questions, at any hour

What we provide

Three services for banks, NBFCs, insurers and financial services firms.

Each card lists what you run and what we provide for it. Open the full page for the detail.

Cybersecurity

Cybersecurity for banking and insurance

Financial institutions are the most targeted and most regulated businesses there are. We help you meet regulators' expectations and stop fraud before it costs customers.

Core banking and policy systems
Identity & Access Management
Internet and mobile banking
Application Security
Regulatory requirements
Compliance Readiness
Vendors and fintech partners
Virtual CISO
Cloud and data platforms
Cloud Security Review
Fraud and cyber incidents
Incident Response Readiness
See the full page

Who it's for

The people we work with in banks, NBFCs, insurers and financial services firms.

  • CEOs, COOs and business heads
  • CISOs, CIOs and IT risk teams
  • Chief compliance and risk officers
  • Operations and service heads
  • Marketing and distribution leaders
  • Internal audit

Why it matters

Why this matters for banks, NBFCs, insurers and financial services firms.

Cybersecurity. Account takeover, payment fraud and ransomware cost money and trust immediately. Regulators such as the RBI, IRDAI and SEBI in India, and the FFIEC, NYDFS and state insurance regulators in the USA, set detailed cybersecurity requirements and expect evidence. Many incidents start with a vendor or a privileged account, not the core system itself.

AI agents. Customers expect instant answers and fast onboarding. Operations teams spend hours checking documents and retyping data, and backlogs grow at month-end and after catastrophes. Regulators expect accuracy and auditability. Agents cut the routine work while keeping approvals and audit trails intact.

Websites, portals & MarTech. Customers research loans, policies and investments online, then expect a fast call back. Leads from branches, partners and campaigns often sit in different systems. Marketing must respect consent, disclosures and do-not-call rules. Joined-up systems turn more leads into customers and give compliance the records it needs.

FAQ

Banking, Financial Services & Insurance: common questions.

Which regulations do you cover?

In India we commonly work with RBI cybersecurity frameworks and IT directions, IRDAI information and cybersecurity guidelines, SEBI's cybersecurity and cyber resilience framework, CERT-In directions and the DPDP Act. In the USA we work with GLBA, FFIEC guidance, NYDFS Part 500 and state insurance data security laws. We give practical guidance, not legal advice.

Can you support our internal audit and IS audit?

Yes. We prepare evidence, remediation plans and management responses, and can work alongside your auditors.

Will AI make credit or claims decisions?

No. Agents read, prepare and summarise. Credit, underwriting and claims decisions stay with authorised staff, in line with your policies and regulators' expectations.

How do you handle customer data and model risk?

We keep data within approved environments, restrict each agent's access, log every action, and document the agent's purpose, limits and testing so it fits your model risk and outsourcing policies.

How do you handle consent and do-not-call rules?

We record consent at capture, honour opt-outs across channels, and keep an audit trail. We configure messaging to follow TRAI rules in India and TCPA and CAN-SPAM in the USA, as applicable.

Can the CRM integrate with our core or LOS?

Usually through APIs or secure file exchange. We confirm the right route in discovery.

Can we start with only one service?

Yes. Most clients start with one: the area with the most urgent problem. The three areas are designed to work together, so you can add the others later without redoing work.

Serving clients across the USA and India

Let's talk about what NPLUS Global can do for you.

Tell us about your goals. A specialist will get back to you with practical next steps.

  • A specialist reads your message
  • We reply with practical next steps
  • No obligation to continue

USA: +1 (201) 279-0779

India: +91 74117 05144

Email: info@nplusglobal.com

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