AI & Automation · Generative AI
RAG Knowledge Assistants
Every answer your team needs — with the source attached.
Overview
What is RAG Knowledge Assistants?
We build knowledge assistants that search your policies, product documentation, contracts and wikis, then answer questions with citations, respecting who is allowed to see what.
Retrieval-augmented generation (RAG) knowledge assistants that answer questions from your documents, wikis and systems with cited sources and access controls.
How it works
How RAG Knowledge Assistants works.
From your starting point to the outcomes you can measure.
01 · Stage
Triggers
- Emails & chats
- Forms & documents
- CRM & ERP events
- Schedules
02 · Stage
RAG Knowledge Assistants
- Content ingestion
- Retrieval tuning
- Citations
- Access control
03 · Stage
You receive
- Knowledge assistant
- Content connectors
- Evaluation results
- Admin and analytics console
04 · Stage
Outcomes
- Faster answers for employees and customers
- Responses grounded in approved sources
- Permissions respected across documents
Capabilities
What our RAG Knowledge Assistants service covers.
Content ingestion
SharePoint, Google Drive, Confluence, Notion and more.
Retrieval tuning
Search quality optimized for your content.
Citations
Every answer linked to its source.
Access control
Document-level permissions enforced.
Deliverables
What you receive.
- 01Knowledge assistant
- 02Content connectors
- 03Evaluation results
- 04Admin and analytics console
Engagement model
How the engagement works.
- Step 01
Discover
We map workflows, data and systems to find the use cases with the clearest return.
- Step 02
Pilot
A working agent or automation is delivered against one high-impact workflow, measured against a baseline.
- Step 03
Harden
Security, permissions, evaluation and human-in-the-loop controls are added before scale-up.
- Step 04
Scale
Proven automations are rolled out across teams, monitored and continuously improved.
FAQ
RAG Knowledge Assistants: common questions.
How do you reduce incorrect answers?
Grounding, citations, evaluation and instructions to decline when unsure.
Where is our data stored?
In your cloud or a dedicated environment, based on your requirements.
Can it be customer-facing?
Yes, with content restricted to public material.
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More from AI Agents & Automation.
Let's talk about what NPLUS Global can do for you.
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