AI agent · Operations
Internal Knowledge Assistant
Answers employee questions from your documents, with sources and permissions respected.
Overview
What is the Internal Knowledge Assistant?
A private assistant that searches your policies, wikis, product docs and past tickets, and answers questions with citations. It only uses documents the person asking is allowed to see, and says so when it doesn't know.
The workflow
How the Internal Knowledge Assistant runs.
Each step, from what starts it to what gets logged.
- Trigger
- Data
- AI agent
- Result
Trigger
Employee question
- Slack, Teams or web
Data
Permission check
- Only allowed documents
Data
Find passages
- Policies, wikis, tickets
AI agent
Answer agent
- Grounded answer
- Declines if unsure
- AI model
- Knowledge
Result
Answer with sources
- Citations
- Feedback captured
Connects to
- SharePoint, Google Drive, Confluence, Notion
- Slack or Microsoft Teams
- Your identity provider
- Help desk history
Where people stay in control
- Answers link to sources for verification
- Sensitive folders can be excluded
- Admins review usage and quality
How we measure it
- Questions answered
- Answer accuracy on test set
- Time saved searching
- Repeat questions to HR and IT
Operations
Related agents.
Invoice & AP Processing Agent
Reads invoices, matches them to purchase orders and prepares them for approval.
Contract & Document Review Agent
Summarizes contracts and documents and flags clauses that differ from your standards.
HR & Onboarding Agent
Coordinates onboarding tasks, accounts and policy questions from offer to first week.
Let's talk about what NPLUS Global can do for you.
Tell us about your goals. A specialist will get back to you with practical next steps.